Refund Policy

Returned Goods - Authorization (RMA) and shipping instructions for the return of any goods must first be obtained by the customer or Purchasing Distributor from WAVETHERM CORPORATION, otherwise shipment will be refused. Only unused goods of current design in original carton, purchased from WAVETHERM CORPORATION and listed in the current WAVETHERM CORPORATION catalogue, will be considered for return. If goods are in salable condition, a 20% restocking charge with a $50 minimum will be deducted from our Credit Memorandum on the returned goods. Transportation charges on the returned goods must be prepaid (or deducted from our credit memorandum if sent collect on a WAVETHERM CORPORATION preferred carrier). Goods must be returned via the same carrier used on the original sales order. Any cost in excess of 20% restocking charge incurred in placing the goods in salable condition will be charged to the Purchaser by a corresponding deduction from the allowed credit. Goods returned for credit must be carefully packed so as to reach WAVETHERM CORPORATION without damage. Any items retained for 30 days or more after invoice cannot be returned for credit. 

Custom or Modified products cannot be returned for credit. If the return of our goods is made necessary through some fault of WAVETHERM CORPORATION, full credit will be allowed. Return transportation expense from Purchaser to WAVETHERM CORPORATION will be credited, provided the return has been authorized by WAVETHERM CORPORATION (RMA) and is in accordance with the shipping instructions. 

Taxes and Other Charges - Any manufacturer’s tax, retailer’s occupation tax, use tax, sales tax, excise tax, duty, custom, inspection or testing fee, or other tax, fee, or charge of any nature whatsoever, imposed by any governmental authority on or measured by any transaction between WAVETHERM CORPORATION and Purchaser, shall be paid by Purchaser in addition to the prices quoted or invoiced. 

Compliance with Laws - Purchaser acknowledges that the products and the purchase of products are subject to the customs, import and export control laws and regulations of the United States, and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. Purchaser agrees to comply with all applicable laws and regulations now or hereafter in effect, including, but not limited to, the U.S. Export Administration Act and Foreign Corrupt Practices Act.